At Martlix.pk, your satisfaction is our top priority. We aim to ensure you are completely happy with your purchase. Please read our policy carefully before making a return request.
1. Returns
We accept returns only if:
- You received a damaged or defective product.
- You received the wrong item.
To be eligible for a return:
- The item must be unused, unopened, and in its original packaging.
- You must report the issue within 3 days of receiving your order.
To request a return, contact our support team at support@martlix.pk with your order number and a photo or video showing the issue.
2. Replacements
If your return request is approved, we will send you a replacement for the same product (if available). In case the product is out of stock, you may choose another item of equal value.
3. Refunds
Refunds are only issued if:
- The product is unavailable for replacement.
- The return request is approved and verified.
Refunds will be processed within 5–7 business days through your original payment method.
4. Non-Returnable Items
We do not accept returns or refunds for:
- Used or opened products.
- Items damaged due to misuse or negligence.
- Products purchased during sales or promotions.
5. Contact Us
For return or refund queries, please reach out to our customer service team:
Email: support@martlix.pk
Phone: [Add your contact number here]